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Troubleshooting for your graphics tablet

Description of problems

Potential causes and solutions

Unsuccessful installation of the driving program

Upon successful installation of the driving board, be sure you do not connect the graphic board, instead, turn the unit on again by following the instructions.

The computer comes with a graphic board driving program of other makers that can mean conflicts in identification, remove it before new installation.

No response from the writing graphic board.

Be sure you have plugged the digital board USB cable firmly on an effective USB port and check or replace the battery for the digital pen.

Before installation or loading of a driving program software, be sure you remove all existing files before installing the driving program.

Unsuccessful sensing of writing strokes or incorrect clicking (such as leaking ink ---the digital pen is not in contact with the graphic board, though there are written marks.)

Change the battery for the digital pen or insert the digital pen lead and in case of failure of USB cable digital pen, replace the digital pen.

Contact the business you bought it for solutions.

No response in part of the writing graphic board

Displaced writing marks

Contact the business you bought it for solutions.

Unsuccessful use or setting of the graphic board keys or express key

Before installation or loading of a driving program software, be sure you remove all existing files before installing the driving program.

※The function keys are made for Adobe Photo Shop and Corel Painter Serial; and as various applicable programs may be defined differently for scrolling, zoom and manual tools, the roller might have different effects in each and every applicable program.